Refund policy

Faulty, Damaged or Incorrect Products

By law, We must provide products that are of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any pre-contract information We have provided, and that match any samples or models that you have seen or examined. If any products you have purchased do not comply and, for example, have faults or are damaged when you receive them, or if you receive incorrect (or incorrectly priced) products, please click here as soon as reasonably possible to inform Us of the fault, damage or error, and to arrange for a refund, repair or replacement. Your rights are as follows:

Beginning on the day that you receive your order you have 30 calendar days to reject the products and to receive a full refund if they do not conform as stated above;

If you do not wish to reject the products, or if the 30 calendar day rejection period has expired, you may request a repair of the products or a replacement. We will bear any associated costs and will carry out the repair or replacement within a reasonable time and without significant inconvenience to you. In certain circumstances, where a repair or replacement is impossible or otherwise disproportionate, We may instead offer you the alternative (i.e. a replacement instead of a repair or vice versa) or a full refund. If you request a repair or replacement during the 30 calendar day period, that period will be suspended while We carry out the repair or replacement and will resume on the day that you receive the replacement or repaired products. If less than 7 calendar days remain out of the original period, it will be extended to 7 calendar days;

If, after a repair or replacement, the products still do not conform (or if We cannot do so as previously described, or have failed to act within a reasonable time or without significant inconvenience to you), you may have the right either to keep the products at a reduced price, or to reject them in exchange for a refund;

If you exercise the final right to reject the products more than six months after you have received the products (and ownership of them), We may reduce any refund to reflect the use that you have had out of the Products;

Please be aware that after six months have passed since you received the products, the burden of proof will be on you to prove that the defect or non-conformity existed at the time of delivery;

Please note that you will not be eligible to claim under this paragraph if We informed you of the fault(s), damage or other problems with the products before you purchased them (and it is because of the same issue that you now wish to return them);

Please note that you are not able to claim under this paragraph if the problem is the result of normal wear and tear, misuse or intentional or careless damage. Please also note that you may not return products to Us under this paragraph merely because you have changed your mind. If you are a consumer in the European Union you have a legal right to a 14 calendar day cooling-off period within which you can return products for this reason. Please refer to paragraph 7 for more details;

To return products to Us for any reason under this paragraph please click here. We will be fully responsible for the costs of returning products under this paragraph;

Refunds (whether full or partial, including reductions in price) under this paragraph will be issued within 14 calendar days of the day on which We agree that you are entitled to the refund;

Any and all refunds issued under this paragraph will include all delivery costs paid by you when the products were originally purchased;

Refunds under this paragraph will be made using the same payment method that you used when ordering the products;

We may as a gesture of goodwill from time to time, agree to refund or replace products even though we are not legally obliged to do so. In which case, such refund or repair will be without prejudice and will not imply any additional contractual rights to You or any other customers for future purchases